St. Regis Butler Service has been a treasured hallmark of St. Regis Hotels since the very first guests were welcomed in 1904 when Colonel John Jacob Astor IV, debuted his hotel, The St. Regis New York. Our Butler Service remains the signature of the St. Regis experience, providing you with personalized, anticipatory attention before, during and after your stay.
St. Regis Butler Signature Service at The St. Regis Astana are available in all our rooms and suites.
St. Regis Butler Service | Official video
UNPACKING AND PACKING
Allow a St. Regis Butler to take care of the unpacking and storage of your luggage so you may simply relax and enjoy your time. Before you depart, contact the Butler Service Desk to assist with gathering and folding your garments for the journey home.
Upon arrival, allow a St. Regis Butler to arrange coffee or tea service in your room. If you wish, a St. Regis Butler will arrive after your morning wake-up call to draw your shades, deliver your coffee or tea, and provide the day's newspaper and weather forecast.
Once unpacked, let your St. Regis Butler know which garments require pressing and they will be pleased to assist, returning the garments to your wardrobe promptly. Two garments per person per day may be pressed complimentary.
Honored to carry on a century of tradition of making guests feel at home, the St. Regis Butler Service Desk is available at The St. Regis Astana. Should you need anything, at any time, please use the guest room phone to dial the St. Regis Butler Service Desk for prompt assistance.
During your stay, whether you are inside or outside the hotel, St. Regis Butler Service is accessible at any hour via email. Simply send your request and allow the St. Regis Butler Service Desk to assist.